Frequently Asked Questions

Q: What exactly is a travel medication kit? A: It's your emergency prescription pharmacy for remote locations. Our kits contain prescription medications specifically chosen for hunters, outdoorsmen, and anyone venturing into areas without medical access. No over-the-counter medications are included - only prescription-strength treatments. Q: Why prescription-only medications? A: When you're miles from civilization, you need medications that actually work. OTC drugs often aren't strong enough for serious infections or conditions you might encounter in remote areas. Our prescription medications can handle real emergencies. Q: Who is this really designed for? A: Hunters, backpackers, remote workers, off-grid adventurers, and anyone spending extended time in areas where the nearest hospital might be hours or days away. If you're going somewhere your cell phone doesn't work, you need this kit. Q: Do I need to schedule a consultation? A: No consultation needed! Here's our streamlined process: Get your personal link to register for Charm Personal Health Record Complete the health form for medical clearance We review your health information We'll only call if we have questions about your health form Your kit gets prepared and shipped Q: What about antibiotic stewardship? Should I be concerned about resistance? A: Absolutely, and we take this seriously. Antibiotic resistance is a real concern, which is why: Each kit comes with clear instructions on when and how to use antibiotics We provide guidance on completing full courses even if you feel better Our medical review ensures you get the right antibiotic for likely infections in your area We educate on distinguishing bacterial vs. viral infections Misuse instructions are included to prevent contributing to resistance Q: What if I'm allergic to certain medications? A: No problem! When you complete your health form in the Personal Health Record, make sure to list all your allergies. We'll review this information and substitute appropriate alternatives. Your safety is our priority. Q: How long does the review process take? A: Most health forms are reviewed within 24-48 hours. We'll only contact you if we have questions. Otherwise, your kit goes straight into preparation and shipping. Q: What kinds of situations are these medications for? A: Think serious infections, severe diarrhea that could dehydrate you, infected wounds, respiratory infections, and other conditions that could become life-threatening without proper treatment in remote locations. Q: How far ahead should I order? A: Give us 1-2 weeks before your expedition. This allows time for health form review, kit preparation, and shipping. The process is much faster without scheduling consultations! Q: Can medications be shared with others in my group? A: No. These are prescription medications prescribed specifically for you based on your medical history and allergies. Sharing could be dangerous and is not recommended. Q: How long do the medications last? A: Most medications have 1-2 year expiration dates. We'll track expiration dates and offer replacement services. For frequent adventurers, we can set up replacement schedules. Q: How do I get started? A: 1. Purchase the kit of your choice and any add on medications that you would like. 2. You will get a link to create an appointment and register for your personal health record. 3. When you are in your personal health record, fill out the medical questionnaires. 4. A board certified provider will review your questionnaire. We will contact you with medical questions, if part of your medical history needs clarification. 5. The kit will be ordered and will arrive in 1-2 weeks. Q: What states do you serve? A: Currently we serve Arizona, Colorado, Iowa, Massachusetts, Nevada, New Mexico, Oregon, Utah (Pending Wyoming and Montana, Idaho) Q: How do I contact you if I have questions: A: Vitalpathmedicine@gmail.com or (505) 210-9736 Q: Do you have concierge services available for domestic travel for groups? A: Yes! We offer concierge medical consults for domestic outdoor activity as long as you have a satellite phone to reach us. Pricing varies. Q: What is your refund policy for travel medication kits? A: Due to the nature of prescription medications and FDA regulations, we cannot accept returns or provide refunds once your kit has been shipped. Here's why this policy protects everyone: Safety First: Once prescription medications leave our secure facility, we cannot guarantee their storage conditions, tampering status, or chain of custody. Accepting returned medications could compromise the safety of future patients. Regulatory Compliance: FDA regulations prohibit the redistribution of prescription medications that have left our licensed facility, even if unopened. This protects both patients and our medical practice. Quality Assurance: We maintain strict quality control standards for all medications. Once a kit is in your possession, we cannot verify that medications haven't been exposed to temperature extremes or other conditions that could affect their efficacy. Your Protection: This policy ensures you always receive medications that meet the highest safety and quality standards, never previously handled products. Before You Order: We encourage you to carefully review your health form and intended activities to ensure your kit meets your needs. Our medical team thoroughly reviews each request to provide the most appropriate medications for your situation. Questions Before Ordering: If you have any concerns about your kit contents before shipment, please contact us at vitalpathmedicine@gmail.com or 505-210-9736. We're happy to discuss your specific needs and make adjustments during the review process.